Help › FAQ
  


  
  



  
  
  
  

    

  
  
  
  
      

        

      
  

                

  

  

    

  
  
  
  
  
  

 
  


  
  

  



  





  



  



  
  
  
  

    

	

		

			

				 

			

				Who is Andrew Harper?

			

				

					

						
					

					

						 

				

			

		

	





	

		FAQ

	

		Membership FAQ

		Travel Office FAQ

		General FAQ

	

		MEMBERSHIP FAQ

	

		What are the benefits of Premier membership?

	
    
		
  • 
			» 12 monthly issues of Andrew Harper’s Hideaway Report, our flagship publication that contains no advertising and reveals Mr. Harper’s latest global finds
    • 
		
  • 
			» The Andrew Harper Collection, updated bimonthly and organized into 23 regions of the world – an elegant guide profiling all of Andrew Harper’s recommended hideaways and resorts, currently more than 1,000 properties worldwide
    • 
		
  • 
			» Room upgrades, complimentary breakfasts, spa certificates, reduced rates and other benefits at more than 500 Harper-recommended hotels, resorts, yachts and cruises worldwide
    • 
		
  • 
			» Complimentary access to the planning and booking services of the Andrew Harper Travel Office
    • 
		
  • 
			» The ability to bid in weekly auctions, saving up to 60% at recommended hotels and resorts
    • 
		
  • 
			» Unrestricted access to AndrewHarper.com, including the ability to read and post comments on Harper-recommended properties around the world
    • 
	

	

	

		For a complete listing of membership levels and benefits, please see the membership overview page.

	

		I’m an Andrew Harper member. What special offers will I receive?

	

		All members receive benefits at Andrew Harper hotels offering them. Check the Overview tab on each hotel's page to see the member benefits and special offers available at that particular hotel. If you are not booking through our Travel Office, remember to mention your Andrew Harper membership when booking, and present your card at check-in at the hotel to ensure that you receive your member benefits.

	

		We also negotiate special travel packages with our Alliance hotels, which can be seen on the “Special Offers” tab on all participating hotels’ pages. All specially-negotiated Harper member benefits apply over and above the special offers themselves, making these some of the best values in the world of luxury travel — frequently offsetting the annual cost of membership in one trip!

	

		If Andrew Harper travels incognito, how do members receive hotel benefits?

	

		To participate, properties must first receive Andrew Harper’s distinguished recommendation after an anonymous stay. In return for increased exposure to Harper members, these partners agree to provide an added measure of attention and care. Look for benefits from these hotels and partners throughout this website. Benefit details for specific hotels will appear on the Overview tabs of their web pages. Also look for this symbol Alliance when searching.

	

		Many Andrew Harper-recommended hotels, villas, yachts, cruises and destination specialists have chosen to provide special recognition and benefits to Andrew Harper members. From discounted rates to guaranteed upgrades to complimentary breakfasts and more, these benefits are truly meaningful to travelers, resulting in personal, comfortable and memorable experiences.

	

		What is the Harper Traveler magazine?

	

		Designed to further inspire your travel planning, this quarterly members-only publication showcases valuable benefits and special offers from Harper-recommended hotels, resorts, villas and cruise lines. Also featuring itineraries from the Andrew Harper Travel Office and interviews with hotel general managers and travel partners, Traveler magazine helps you make the most of Mr. Harper’s trusted advice.

	

		What is the Harper Travel Directory?

	

		This annual, photo-rich travel-planning reference guide highlights all member benefits from Harper-recommended hotels, resorts, yachts, villas, cruises and travel partners worldwide.

	

		I just placed an order for an Andrew Harper membership. When will my first materials arrive?

	

		Your first issue of Hideaway Report will arrive within four weeks after you place your order. However, you may access all publications digitally on our website at your convenience. And of course, you may begin using all member benefits immediately, including the services of the Andrew Harper Travel Office, online booking of all participating properties and Harper Auctions.

	

		I’ve lost my membership card. How do I order a new one?

	

		If you have misplaced your membership card, or simply require a new one, please call our Membership Office at (866) 831-4314.

	

		I am unable to log in to the website. Can you help?

	
    
		
  • 
			» If you are a member and have not created a user name and password, please click here to do so.
    • 
		
  • 
			» If you already have a user name and password, you may send yourself a password reminder. Please remember that your login is case-sensitive, so take care to type in the information exactly as it appears in your password reminder email.
    • 
	

	

		If you are still experiencing difficulties, please email our Membership Office at Membership@AndrewHarper.com, or contact a representative at (866) 831-4314.

	

		I forgot my membership number. Where do I find it?

	

		All of your Andrew Harper mailings contain your membership number (first 11 digits highlighted in yellow). Here’s an example:

		

		You may also find your number by logging in to our website and checking your Membership Information on the Member Home Page.

	

		How do I know when my subscription expires?

	

		You can find your expiration date in several places: on your Andrew Harper membership card, on the line above your address on all renewal letter mailings, and under your Membership Information on the Member Home Page once you are logged in to the website.

	

		Can I renew my membership online?

	

		Yes. You will see a link to renew on the Membership Information panel in the right column on the Member Home Page when your membership is up for renewal.

	

		How may I give a membership gift?

	

		Simply click to select the membership type you would like to give, choose the appropriate “JOIN” button, and select the gift option on the order page.

	

		Can I find archives of Hideaway Report online?

	

		Yes. If you are logged in as a current Andrew Harper member, you will find the last two years of archives of Hideaway Report here.

	

		TRAVEL OFFICE FAQ

	

		How are you different from any other travel agency?

	

		The most significant difference is the insight provided by Andrew Harper into the hideaway hotels and resorts that make us unique. Mr. Harper personally briefs our travel consultants on returning from his travels. After ascertaining your travel preferences, your consultant will draw on extensive expertise, as well as the knowledge of our staff of regional specialists, to create your itinerary. This will ensure that your arrangements reflect firsthand experience of the destination.

	

		Does it cost more when I book through Andrew Harper?

	

		No. This is a complimentary benefit of your membership. There are no additional charges for the use of our services, with the exception of nominal air ticketing fees.

	

		Do I receive the best value when booking through Andrew Harper?

	

		The priority of the Andrew Harper Travel Office is to tailor your travel experience to your exact needs and budget. Our travel consultants have access to specially negotiated Andrew Harper rates and upgrades, as well as to the rates and benefits offered by “platinum card” programs. Your travel consultant will ensure that you get the best available value when you travel.

	

		I need comprehensive travel arrangements. Do you only book hotels?

	

		The Andrew Harper Travel Office is ready to assist you with all aspects of your travel, including hotel, inn, villa, yacht, airline and cruise reservations, as well as custom itineraries, Andrew Harper Signature Tours and ground transportation (rail, car rentals and transfers). Also for your trip, we will take care of concierge services such as restaurant reservations, spa appointments, tee times and more.

	

		I’m only booking a quick two-night stay. Shouldn’t I just call the hotel directly?

	

		The Andrew Harper Travel Office provides members with many insightful suggestions: the best rooms to book; the best restaurants to visit; the most appropriate hotels for romantic getaways or family gatherings. Whether securing you an upgrade, getting you the last available room, or being your advocate to resolve a problem, your travel consultant is there to help. Also, it is important to note that hotels appreciate the efforts of the Travel Office to flag travelers as Andrew Harper members who are entitled to Harper Alliance privileges. If you choose to make your own reservations, you need to ensure that the hotel knows you are an Andrew Harper member and has your member number and expiration date.

	

		GENERAL FAQ

	

		Is there a real Andrew Harper?

	

		Yes! Read the full story »

	

		Do hotels pay to be included in your recommendations?

	

		No. Hotels or other travel properties (yachts, cruises, etc.) are recommended only after incognito visits by Andrew Harper and subsequent reviews in the monthly Hideaway Report, which accepts no advertising. Once they have been recommended, they have the opportunity to join the Harper Alliance, which provides special rates and amenities to members. Whether a property joins the Alliance does not affect its recommended status. If a property no longer attains the level of excellence required by Mr. Harper, it is dropped from recommendation and hence from the Alliance.